To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at support@geminga.store.

I have received a wrong / defective product. How do I proceed?

Please send us images of the product at support@geminga.store. within 24 hours of delivery and our Customer Care Executive will get back to you. 

Can I get a refund on a canceled order?

• The refund will be processed through the same mode (e.g. credit card, bank transfer) within 7-10 working days.

• No Cancellation available.

• If you have any further questions about the return or exchange policy, you can contact us at support@geminga.store.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@geminga.store.